Shipping and Delivery Policy

Effective Date: 1 June 2026
Last Updated: 1 June 2026

At Ji Huzoor, we are committed to providing fast, reliable, and efficient delivery services. This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered through our platform.

1. Delivery Coverage

Ji Huzoor provides delivery services through partnered local vendors and delivery partners in selected service areas.

Delivery availability depends on:

• Customer location
• Vendor serviceability
• Product availability
• Operational conditions

Certain products, services, or locations may not be eligible for delivery.

2. Order Processing

After an order is successfully placed:

1. The order is sent to the respective vendor.
2. The vendor confirms product availability.
3. The order is prepared and packed.
4. A delivery partner is assigned.
5. The order is dispatched for delivery.

Processing times may vary depending on product type, vendor availability, and order volume.

3. Delivery Time

Estimated delivery times are displayed within the app and are provided for reference purposes only.

Delivery times may vary due to:

• Traffic conditions
• Weather conditions
• Vendor preparation delays
• Public holidays
• High demand periods
• Operational or technical issues

While we strive to meet estimated delivery times, Ji Huzoor does not guarantee delivery within a specific timeframe.

4. Delivery Charges

Delivery charges may vary based on:

• Distance from the vendor
• Order value
• Product category
• Service area
• Promotional offers or discounts

Applicable delivery fees will be displayed during checkout before payment confirmation.

5. Order Tracking

Customers can track their orders in real time through the Ji Huzoor app.

Tracking information may include:

• Order confirmation
• Order preparation status
• Dispatch updates
• Delivery progress
• Completion status

6. Delivery Attempts

Customers are responsible for providing accurate delivery information.

If delivery cannot be completed because:

• The customer is unavailable,
• The delivery address is incorrect,
• The customer cannot be contacted,

the order may be cancelled or returned according to vendor policies.

Additional delivery charges may apply for re-delivery attempts where permitted.

7. Perishable and Time-Sensitive Products

Certain categories including:

• Fresh fruits and vegetables
• Dairy products
• Food items
• Medicines
• Frozen or temperature-sensitive products

require immediate acceptance upon delivery.

Customers should inspect such products upon receipt and report any issues promptly.

8. Delivery Restrictions

Ji Huzoor reserves the right to refuse or cancel delivery if:

• The delivery location is outside the service area
• Delivery conditions are unsafe
• Legal or regulatory restrictions apply
• Fraudulent activity is suspected

In such cases, eligible refunds may be processed according to our Refund Policy.

9. Damaged or Missing Items

If you receive:

• A damaged product
• An incorrect item
• Missing items from your order

please contact our support team as soon as possible with relevant order details.

After verification, appropriate action may be taken, including replacement, refund, or other resolution as deemed suitable.

10. Force Majeure

Ji Huzoor shall not be liable for delays or failures in delivery caused by events beyond reasonable control, including:

• Natural disasters
• Floods
• Fires
• Strikes
• Government restrictions
• Internet or network failures
• Transportation disruptions
• Public emergencies

11. Policy Updates

Ji Huzoor may revise this Shipping and Delivery Policy at any time. Updated versions will be published within the app or through official communication channels.

Continued use of the platform after changes are published constitutes acceptance of the updated policy.

12. Contact Us

For delivery-related questions, concerns, or support requests, please contact:

Ji Huzoor Support
📧 support@jihuzoor.in