Cancellation Policy

Effective Date: 1 June 2026
Last Updated: 1 June 2026

At Ji Huzoor, we aim to provide a smooth and reliable experience for our customers, vendors, and service providers. This Cancellation Policy explains the rules and conditions regarding order and rental cancellations made through the Ji Huzoor platform.

1. Order Cancellation by Customer

Customers may cancel an order before the vendor has accepted, prepared, packed, or dispatched the order.

Once an order has been confirmed, prepared, or dispatched for delivery, cancellation requests may not be accepted.

The availability of cancellation depends on the order status displayed in the app.

2. Order Cancellation by Vendor

A vendor may cancel an order due to:

• Product unavailability
• Stock shortages
• Pricing or listing errors
• Technical issues
• Operational limitations

If a vendor cancels a prepaid order, the eligible refund amount will be processed to the original payment method.

3. Order Cancellation by Ji Huzoor

Ji Huzoor reserves the right to cancel any order in circumstances including but not limited to:

• Suspected fraudulent activity
• Violation of platform policies
• Incorrect pricing due to technical errors
• Delivery service unavailability
• Force majeure events or circumstances beyond reasonable control

In such cases, eligible refunds will be processed where applicable.

4. Non-Cancellable Orders

The following orders may not be eligible for cancellation once confirmed:

• Prepared food and meal orders
• Perishable products
• Fresh fruits and vegetables
• Dairy products
• Medicines and healthcare products (where permitted by law)
• Customized or special-order items

Cancellation eligibility may vary depending on the vendor and product category.

5. Rental Booking Cancellation

Customer-Initiated Cancellation

Rental bookings may be cancelled before the rental period begins, subject to the provider's cancellation terms.

Once the rental period has started, cancellation and refund requests may not be accepted.

Provider-Initiated Cancellation

If a rental provider cancels a confirmed booking due to unavailability or operational reasons, any eligible payment made by the customer will be refunded.

6. Failed or Duplicate Orders

If:

• An order is not successfully placed after payment, or
• A duplicate order is created due to a technical issue,

customers should contact support for verification and resolution.

Eligible refunds will be processed after review.

7. Cancellation Charges

Ji Huzoor reserves the right to apply cancellation charges in certain circumstances, including:

• Repeated cancellations
• Late cancellation requests
• Vendor-specific cancellation fees
• Rental booking cancellation fees

Any applicable charges will be displayed or communicated where required.

8. Refunds for Cancelled Orders

Where a cancellation qualifies for a refund:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on the payment provider, bank, or payment gateway.
• Approved refunds are generally processed within 5–15 business days.

9. Policy Updates

Ji Huzoor may modify this Cancellation Policy from time to time. Updated versions will be published within the app or on official communication channels.

Continued use of Ji Huzoor after any updates indicates acceptance of the revised policy.

10. Contact Us

For cancellation-related questions or support, please contact:

Ji Huzoor Support
📧 support@jihuzoor.in