Refund and Cancellation Policy

Effective Date: 1 June 2026
Last Updated: 1 June 2026

At Ji Huzoor, we strive to provide a smooth and satisfactory experience for all users. This Refund and Cancellation Policy outlines the conditions under which cancellations, returns, and refunds may be processed for orders and rental services made through our platform.

1. Order Cancellation

Cancellation by Customer

Customers may cancel an order before it has been accepted, prepared, dispatched, or processed by the vendor.

Once an order has been confirmed or dispatched, cancellation may not be possible.

Cancellation by Ji Huzoor or Vendor

An order may be cancelled due to:

• Product unavailability
• Incorrect pricing or listing errors
• Delivery service limitations
• Suspected fraudulent activity
• Technical or operational issues

If an order is cancelled by Ji Huzoor or the vendor after payment has been received, a refund will be processed as applicable.

2. Refund Eligibility

You may be eligible for a refund in the following situations:

• Order was cancelled before delivery
• Payment was deducted but the order was not successfully placed
• Incorrect item was delivered
• Damaged or defective product was received
• Product was missing from the order
• Order could not be delivered due to vendor or delivery partner issues

Refund requests must be submitted within a reasonable time after delivery or order completion.

3. Non-Refundable Situations

Refunds may not be provided in the following cases:

• Change of mind after successful delivery
• Products consumed, used, or partially used
• Incorrect delivery address provided by the customer
• Failure to receive the order due to customer unavailability
• Delays caused by circumstances beyond reasonable control
• Minor packaging differences that do not affect product quality

Certain categories such as perishable goods, fresh food, fruits, vegetables, dairy products, and prepared food items may not be eligible for return or refund unless delivered in damaged, defective, or incorrect condition.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact our support team as soon as possible with:

• Order details
• Description of the issue
• Supporting photographs, if requested

After verification, Ji Huzoor may offer:

• Full refund
• Partial refund
• Replacement product
• Store credit (where applicable)

The resolution method will be determined based on the circumstances of the claim.

5. Rental Service Refunds

For rental bookings:

Eligible Refund Cases

• Service unavailable from provider
• Booking cancelled by provider
• Technical error causing duplicate payment

Non-Eligible Refund Cases

• Early return of rented items
• Customer cancellation after rental period begins
• Damage or misuse of rented items
• Violation of rental terms

Additional rental-specific conditions may apply at the time of booking.

6. Refund Processing Time

Once approved, refunds are generally processed within:

• 5–10 business days for UPI payments
• 7–15 business days for debit/credit cards
• As per the timelines of the respective payment provider or bank

Actual processing times may vary depending on banking institutions and payment gateways.

7. Failed or Duplicate Payments

If a payment is deducted but:

• The order is not created, or
• A duplicate payment occurs,

please contact support. After verification, the eligible amount will be refunded to the original payment method.

8. Right to Reject Claims

Ji Huzoor reserves the right to reject refund requests that:

• Contain false or misleading information
• Show evidence of abuse of refund policies
• Are submitted beyond a reasonable period
• Do not meet the eligibility criteria outlined in this policy

9. Changes to This Policy

Ji Huzoor may update this Refund and Cancellation Policy from time to time. Updated versions will be made available through the app or official channels.

Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Us

For refund, cancellation, or return-related inquiries, please contact:

Ji Huzoor Support
📧 support@jihuzoor.in